Shipping & Return Policies


Most orders are shipped on the next business day via UPS.

Orders placed Friday, Saturday or Sunday will ship on the next business day.

You will receive an email with tracking information once your order has shipped.

US orders usually arrive within 3-5 days of shipment.

International orders will usually arrive within 14 days.


We're confident that you'll love your TrueCanine product, but if you're not completely satisfied for any reason, keep your opened bottle(s) and return your unopened bottle(s) within 90 days of purchase for a full refund, minus shipping and handling.

If you've ordered more than one time, we will only refund unopened bottles.

Return shipping is the responsibility of the customer.

Contact our customer happiness team at [email protected] or 855-246-8852 for more information.


Attn: Returns Department
c/o TrueCanine
19655 E 35th Dr #100,
Aurora, CO 80011

You must contact us for an RMA number prior to returning any product.


Our added delivery guarantee is provided by TrueCanine LLC.

This service covers lost shipments as well as product damaged in transport.

We do not cover refused or stolen shipments.

The maximum amount covered is $400 US.

Any claims must be filed within 30 days of shipment or 2 days of delivery confirmation email, whichever is sooner.

To file a claim, you must email [email protected]  and provide the following information:
  • Order number
  • Full name
  • Delivery address
  • Tracking number

If your shipment was lost or damaged in transit, we will replace your order at no additional charge.